#AskNally – Communication

Q: “I feel like I am constantly repeating myself in meetings and conversations at work, and I am really getting frustrated. What do I do?”

A: When our message sounds perfectly clear to us, but it is just not being received the way we want, it can be very frustrating. As leaders, we have to remember that “The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.” This quote by Sidney J. Harris, helps us to remember to take ownership and focus on how we are delivering the message, rather than placing blame on the other person. This is sometimes easier said than done, so begin with small steps. Start by noticing and reflecting on conversations that don’t go the way you wanted them to. What could YOU have done differently to positively affect the outcome of the conversation?

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